Support

Last updated 26 October 2026

Email support@plainwren.com and we’ll get back to you. It helps to include your iPhone model, iOS version and Hushroll version (shown in Settings > About in the app). Never send us your passcode, your recovery key or photos from your vault. We will never ask for them.

Common questions

I forgot my vault passcode

On the lock screen, tap Forgot passcode?, enter your recovery key, then choose a new passcode. Hushroll showed you the recovery key when you set up the vault. You can make a new one at any time in Settings > Recovery key.

I lost both my passcode and my recovery key

Then the vault can’t be opened. Hushroll has no account and no server, and we never have your keys, so nobody can recover it, including us. This is what keeps the vault private. Keep your recovery key somewhere other than your iPhone, such as on paper or in a password manager.

How do I move my vault to a new iPhone?

With iCloud backup on, open Hushroll on the new iPhone, tap Restore from iCloud and enter your recovery key. You need to be signed in to the same Apple Account, with Premium. You can also restore the new iPhone from a backup of the old one, then open the vault with your recovery key.

Hidden photos are still in my photo library

When Hushroll deletes the originals after an import, iOS keeps them in Recently Deleted in the Photos app for up to 30 days. To remove them sooner, open Photos, go to Recently Deleted and delete them there.

Face ID stopped unlocking the vault

Face ID turns itself off for the vault when the faces your iPhone knows change, for example when someone adds an appearance in Settings. This stops someone from adding their own face to open your vault. Unlock with your passcode, then turn Face ID on again in Hushroll’s Settings.

Why does the vault lock when I leave the app?

So that nobody can open it from the app switcher. Hushroll locks as soon as it goes to the background and shows a cover instead of your photos.

What does the free version include?

Up to 100 items in one vault, with Face ID, importing and the camera. Premium adds unlimited items, a second vault, and encrypted iCloud backup. It’s a one-time Lifetime purchase, or an annual or weekly subscription.

I bought Premium. How do I get it on another device or after reinstalling?

Open Settings in Hushroll and tap Restore Purchases, signed in with the same Apple Account you bought it with.

How do I cancel a subscription or ask for a refund?

Apple manages both. Cancel in your iPhone’s Settings > [your name] > Subscriptions, or at apps.apple.com/account/subscriptions. Ask for a refund at reportaproblem.apple.com. We can’t see or change App Store payments.

How do I delete my data?

Delete items in the app. To remove the iCloud copy, turn off iCloud backup in Hushroll’s Settings and choose Delete the iCloud copy. Deleting the app removes the vault from your iPhone. We don’t hold any copy. See the privacy policy.